Australian Customers: If your purchased item does not fit you properly, provided that our Returns Criteria are met, we are happy to exchange your purchased item/s for another size or, if your size is unavailable, then another item. In such instances, any additional costs associated with the Return are payable by you, the Customer. Fox Maiden does not accept the Return of any worn or damaged goods - all Returns undergo careful inspection. A Refund will only be provided if the goods are deemed to have a manufacturing fault/defect. For full details, please click here to read our Returns & Exchange Policy.

Non-Australian Customers: Please make your selection carefully as we are not able to accept Returns from customers outside of Australia. For full details, please click here to read our Returns & Exchange Policy.

Our inventory is limited and if an item is marked as 'sold out' then it is typically no longer available. Some items are not re-stocked (simply because they are no longer available), though others may be & as such you should contact us to indicate your interest – we may be able to order it in for you.

Every effort is made to ensure that an item's availability is accurately displayed though there may be rare occasions when this information is not 100% correct and an ordered item may have sold out.

In such an instance every effort will be made to source the item for you and you will be kept up to date by our staff. If your ordered item/s cannot be filled in timely manner to your satisfaction you will be refunded in full immediately.

For orders within Australia:

Shipping is FREE for orders $130 or greater. For full details, please view our Shipping Policy.

If you have made payment & successfully placed your order before 4pm on a weekday, you should receive your goods the next business day. If your order was placed on a weekend, you should receive your goods by Tuesday. We use Australia Post's Express Post Service for all deliveries. For more information about Australia Post's Express Post Service, please click here.

For full details, please view our Shipping Policy.

For orders within Australia: if you have made payment & successfully placed your order before 4pm on a weekday, you should receive your goods the next business day. If your order was placed on a weekend, you should receive your goods by Tuesday. We use Australia Post's Express Post Service for all deliveries. For more information about Australia Post's Express Post Service, please click here.

If you would like to check the status of your order, please contact us by clicking here.

Please ensure that you provide your name & order reference number (this is the number generated at the top of the order page and quoted to you again in confirmation emails).

We do not offer lay-buys.

Sale items may not be returned unless the goods are found to have a manufacturing defect.

For full details, please view our Returns & Exchange Policy.

IMPORTANT: If you'd like to pay via direct bank transfer using your online banking, please Contact Us via phone +613 9534 1277 or, email us. Once you have made payment, please alert us that you have made the transaction so that our staff can put aside your goods. As soon as clear funds are received in our bank account, your goods will be dispatched immediately. Clear funds will typically take 24-48 hours depending on your bank.

A number of our regular clients purchase via this method.

Please call us for banking details 03 9534 1277.

• IMPORTANT – Please insert your Full Name in the "To Account Description" field when making your internet banking payment, so that we know who the payment has come from

If you are in Melbourne, you can always come directly into our store at 112 Acland Street, St Kilda, pay & receive your goods in person. You can view our Acland Street store images & learn more about here.

Most of the time, the right size for you will simply be your regular size that you would ordinarily purchase. On every product page any useful information relating to the specific garment's size or fit will be specified under the Fit Comment. Our staff has an intimate knowledge of how each style fits and these product comments should be your first point of call.

If you're still unsure, simply click on the "I need further sizing help" button, found on every product page or click here. Here, you'll find all the necessary information to assist you checking your size.

Your satisfaction is our top priority. As such, if you are in any way still unsure about your sizing, please call on +613 9534 1277 (Mon – Sun 10:00am – 6:30pm) or email by clicking here.

Secure Socket Layer (SSL) Web Server Certificates, such as the one used on Fox Maiden are the standard for secure data transmission over the internet and encrypt all data sent to and from the web site.

When you are asked for your credit card details, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.
Should you still be weary about submitting credit card information via the internet, Fox Maiden offers you the choice of submitting your payment details via phone or Electronic Bank Transfer (see details above).

• Telephone: +613 9534 1277 (Mon – Sun 10am – 6:30pm)

Moreover, please be assured that your privacy is fully protected. For full information, please click here to read the foxmaiden.com Privacy Policy.

Yes. If you do not wish to use you credit card online you can contact our office via telephone and give your details directly to us.

If you would like to place an order by telephone, please contact us on +613 9534 1277 between 10:00am and 6.30pm (Mon – Sun) AEST.

We accept Visa, MasterCard & American Express (no surcharge for Amex).

If you are in Melbourne, you can always come directly into our store at 112 Acland Street, St Kilda, pay & receive your goods in person.

IMPORTANT: If you'd like to pay via Electronic Bank Transfer using your internet banking, please Contact Us via phone +613 9534 1277 or, email us to alert us that you have made the transaction so that our staff can put aside your goods. As soon as clear funds are received in our bank account, your goods will be dispatched immediately. Clear funds will typically take 24-48 hours depending on your bank.

A number of our regular clients purchase via this method.

Our banking details that you'll need are below:

IMPORTANT – Please insert your Full Name in the "To Account Description" field when making your internet banking payment, so that we know who the payment has come from

Not within Australia. If you are ordering from outside Australia there may be taxes levied on your order, consistent with that country's tax structure, however all Australian sales taxes will be removed.

For more information, you should consult your local Customs Authority.